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A ‘Morrisons’ van hit my car – but it turned out to be Ocado

The delivery lorry that hit my car and drove off, turned out to be operated by a different company

In early November I left my house to find that the front wing of my car had been smashed. Thankfully, a neighbour had left a note on my windscreen. Apparently, a Morrisons delivery van had crashed into my car the previous evening and driven off without stopping.

I contacted Morrisons’ customer services later that day, which forwarded my details and photos of the damage to its insurance team. Since then I have heard nothing. I have forwarded a quote for the repair (for over £1,400) and contacted customer services a number of times (typically left on hold for 20 minutes plus). Replies to emails say “someone will come back” but nobody ever does. I don’t have time, and don’t feel I should be, chasing this when it was not my fault.

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