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‘Call us back next week’: E.ON customers furious over service meltdown

UK electricity provider’s service channels go down with many users left unable to top up pre-pay cards

Thousands of E.ON UK customers have accused the energy supplier of overlooking them after its customer service channels shut down for weeks after a major billing blunder, which left millions out of pocket before Christmas.

During the winter’s coldest spell so far, many customers have been unable to top up their pre-pay energy meters, or contact the supplier to set up payment plans after being furloughed in the latest coronavirus lockdown.

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