Complaints mount over Utility Point’s delayed repayments

Customers in credit are owed three-figure sums but wait in vain to get their money back

In December, I flagged up concerns about two-year-old energy supplier Utility Point. A customer had waited in vain to receive £377 credit owed. The customer service line was not accepting calls, live chat was unresponsive and emails were ignored.

That triggered a spate of complaints from other readers, many of whom had been switched to the supplier by online service Look After My Bills (Lamb) and all of whom were owed significant sums.

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