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How can we get our deposit back after our holiday cottage fell through?

We booked for a family get-together but had to cancel when some would not be allowed to visit

A year ago – before Covid transformed our lives – we booked a holiday cottage through Character Cottages to allow our extended family to spend Christmas 2020 together.

By August, it became clear that those in the US would not be allowed to visit, so following a conversation with Character Cottages we cancelled. Such was the demand at the time, the company immediately re-let the property to another customer.

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