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TV Licensing won’t refund us after we made a double payment

We thought one cheque had got lost in the post, so sent another. Now we can’t get £157 back

My husband and I are both pensioners and for the past three months have been trying to get a refund for an overpayment of a TV licence. We initially sent a cheque in October to pay the £157.50 fee but heard nothing. Three weeks later, we had a reminder asking us to pay. We assumed the cheque had got lost in the post, so sent another. A week later, we got the new licence and a week after that, a second.

I have phoned the accounts department numerous times but they are unhelpful and there’s still no refund. I understand this is happening to many older people who have paid twice.

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