I paid £600 for essential items and desperately need them … but it’s been impossible to make contact
We moved into a new house in mid-November, and placed a £600 order of essential items with Ikea, including a cot for my four-month-old daughter. After postponing the initial delivery date, Ikea delivered only five of the 80 items. There has been no communication. Its customer service lines are disabled and there has been no response to emails sent to its – well-hidden – complaints inbox. I can’t afford to buy another cot in the meantime, and I am at my wits’ end.